CPI Hotels, a.s., Company ID No.: 47116757, with registered office at Bečvářova 2081/14, 100 00 Praha 10, e⁠-⁠mail: info@cpihotels.com, registered in the Commercial Register administered by the Municipal Court in Prague, File No. B 1914, hereinafter also “we”.

Information on the subject of out⁠-⁠of⁠-⁠court settlement of consumer disputes

In the event of a consumer dispute between us and the consumer arising from a purchase or service contract, which cannot be resolved by mutual agreement, the consumer may file a request for an out⁠-⁠of⁠-⁠court settlement of such dispute to a designated out⁠-⁠of⁠-⁠court consumer dispute resolution body, which is:
the Czech Trade Inspection Authority, Central Inspectorate – ADR Department
Štěpánská 15
120 00 Praha 2
E⁠-⁠mail: adr@coi.cz, Web: adr.coi.cz
The consumer may also use the platform for resolving disputes on⁠-⁠line at the address https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

Information notices related to electronic records of sales

According to the Act on Registration of Sales, the seller is obliged to issue a receipt to the buyer. The seller is also obliged to register the received revenue with the tax administrator on⁠-⁠line; within 48 hours at the latest in the event of a technical failure.

Information on the customer's right to withdraw from the exchange agreement

  • The customer has the right to file a proposal for out⁠-⁠of⁠-⁠court settlement of the dispute to the Financial Arbiter of the Czech Republic (Legerova 69, 110 00 Prague 1, www.finarbitr.cz),
  • the customer has the right to lodge a complaint with the Czech National Bank (Na Příkopě 864/28, 110 00 Prague 1, https://www.cnb.cz/exchange )